wiiv partners are the brands and retailers who make up the backbone of our programme.
These partners include some of Mauritius’s most love brands.

Partners give wiiv members earn points every time they shop at eligible earn partners, and the chance to enjoy those points and save from your bill when they shop at our eligible enjoy partners.
wiiv also has partners that give you guaranteed discounts every time you shop.

* Please note: in order to benefit from Ala-lila and Espace Maison as a partner, wiiv members must be a member of Ala-lila and Espace Maison’s Club Espace Maison programme.

To join wiiv you must:
– be at least 18 years old
– reside in Mauritius
– hold a valid NIC or resident’s permit number in Mauritius.

Yes, there are. The terms and conditions may change from time to time. Please go through all wiiv’s Terms & Conditions on the wiiv App or website to have the last updated version.

You might be having issues in receiving the OTP due to 2 reasons:
1. A network issue: you may ask the cashier to resend the OTP. If it is still not working, it is certainly the below, second issue.
2. Either the mobile number or NIC/RP registered in your wiiv account is wrong. Please contact the wiiv Customer Service team on 203-2222 or 460-7920, OR email at [email protected] to verify and correct your details. Act fast, so you may complete your enrollment within the 72 hours.

All you need is your valid NIC or resident’s permit number, mobile number and email address. If you did the quick enrollment first, you will also require the OTP received via SMS.

When you become a wiiv member, you provide us with your personal information: name, salutation (Mr./Mrs./Ms.), date of birth, email address, cell phone and city, to clearly identify you as the owner of your account and protect your points balance from misuse.

Additionally, many of our partners ask you to enter your NIC or Residence Permit number if you don’t have your card or wiiv App on hand when you shop with them. This allows you to earn and use points as you would with your wiiv physical card or digital one.

We take the safety and security of your personal information very seriously. To learn more about what information wiiv may collect and what we do with it, please see our Data Privacy Policy.

No, you only need one wiiv membership number, which can be either a physical or digital card, to access wiiv benefits across all our partner. However, specific partners like Ala-lila and Espace Maison require additional registration:
– Ala-lila: Register to their services through their website or app and add your wiiv ID to your Ala-lila account.
– Espace Maison: Sign up via the Club Espace Maison app and add your secret wiiv code. If you do not have the secret code, please contact us at 203-2222 or 460-7920 for assistance.

Yes. We want to make sure all wiiv members:
– are aware of the benefits and terms of the programme when they enrol, so that they make the best of it;
– understand the conditions to protect everone’s interest, especially with regards to misuse of the card
– and are aware of the personal data we collect from members, so that we are able to get in touch with them and come up with customized, exiting offers for everyone.
This is why is also a mandatory step according to the Mauritian Data Protection Act, to which wiiv is fully committed.

Yes, you do. There are more partners who offer benefits to wiiv members who are IBL employees, and better benefits across all our partners. All benefit details are available in your wiiv App.

If you are no more an IBL employee, your HR/HC team will do the necessary change your status in the programme to consumer. You will then have the consumer benefits and still be benefiting from exciting offers.

The new benefits are designed to enhance your shopping experience. Multiple ways are now available to earn more bonus points than before. Even though some earning methods exclude promotional items, you’ll still earn more points than before. This is due to the multiple opportunities for earning bonus points across different transactions. Earn more, earn faster.

Additionally, every 1 point in your wiiv account is now equal to Rs 1.
Earn points and use points to pay your next bill more effectively than before.
1 point = Rs 1

Update your wiiv app now and access the features: your points balance, discover new benefits, rate your purchases at our EARN partners, and receive notifications for all earn or redeem transactions. Plus, enter our monthly contest by rating a Winners transaction within the app for a chance to win amazing prizes.

Yes, earning points at Winners is now even more rewarding. You will EARN more points on daily purchases.
EARN more, earn faster!

Additionally, update your wiiv app now and access the features: your points balance, discover new benefits, rate your purchases at our EARN partners, and receive notifications for all earn or redeem transactions. Plus, enter our monthly contest by rating a Winners transaction within the app for a chance to win amazing prizes.

Absolutely! Redeeming your wiiv points has always been super easy! However, now, 1 point = Rs 1 with no minimum threshold, allowing you to use points more flexibly across a range of products.

Additionally, update your wiiv app now and access the features: your points balance, discover new benefits, rate your purchases at our EARN partners, and receive notifications for all earn or redeem transactions. Plus, enter our monthly contest by rating a Winners transaction within the app for a chance to win amazing prizes.

Not at all! Your existing points are safe and have the same value, which means you can start using them under the new, more favorable redemption conditions immediately.
1 point = Rs 1

The new benefits are effective immediately. Visit Winners today to take advantage of these fantastic new offers.
Redeeming your wiiv points has always been super easy! However, now, 1 point = Rs 1 with no minimum threshold, allowing you to use points more flexibly across a range of products.

Additionally, update your wiiv app now and access the features: your points balance, discover new benefits, rate your purchases at our EARN partners, and receive notifications for all earn or redeem transactions. Plus, enter our monthly contest by rating a Winners transaction within the app for a chance to win amazing prizes.

The new benefits at Winners are an addition to our program and do not affect the existing benefits at other partner locations. You can continue enjoying all current offers along with the new benefits at Winners.

There’s nothing additional you need to do to qualify. Just shop at Winners as you normally would, and you’ll automatically enjoy the new benefits.

Yes! Keep an eye on our app and social media pages for upcoming promotional offers and contests.

Additionally, update your wiiv app now and access the features: your points balance, discover new benefits, rate your purchases at our EARN partners, and receive notifications for all earn or redeem transactions. Plus, enter our monthly contest by rating a Winners transaction within the app for a chance to win amazing prizes.

We value your feedback! Here’s how you can share your thoughts with us:
– Via the wiiv app: Update your app, go to ‘Transactions’, select a transaction, slide down to the ‘Rate Us’ section to rate your shopping experience and leave a comment. On top of that, each month, by rating a transaction of Winners specifically within the wiiv app you enter into a contest to win amazing prizes.
– By phone: Call our customer support team on 203-2222 or 460-7920 or email us at [email protected]
Your feedback is crucial in helping us continually enhance and customize our offers to better serve you.

Hello wiiver,

Thank you for reaching out!

Prix payé en caisse: This is the amount you actually pay at the counter.

Points wiiv: These are the points you earn in your wiiv account on this purchase.

Avantage wiiv déduit: Points are a type of discount but instead of paying less at the tilt, you accumulate this savings in your wiiv account.

Why is it so? This is because each point earned in your wiiv account is equal to Rs 1, and you can use these points to pay for your next purchases at the counter, starting from just 1 point.
This way, you’re saving with every purchase you make by earning points and then using those points to pay your next bills. *Except for a few non-qualifying purchases listed under section 3 of our terms and conditions.

We hope this helps, and thank you for being a loyal customer of wiiv + Winners! If you have any more questions or need further assistance, feel free to reach out to the wiiv Team on 203-2222 or 460-7920. Happy shopping!

Lucky for you, we’ve got you covered. You can call our helpdesk at 203 2222 or 460-7920 to enquire about your wiiv account.

If your wiiv card remains inactive—meaning no points are earned or redeemed—over a 12-month period, your points will expire and your account automatically scheduled for deletion, which includes the removal of all associated personal data. Note that an email reminder will be sent to you one-month prior to the expiration date, encouraging you to transact with our EARN partners and prevent account deletion. After the delay, the deletion will be done automatically by our system.

If you forget your username or password, click ‘Forgot Password?’ on the login page of the wiiv App. You’ll need to enter your National ID Card (NIC) number or RP number and your mobile number as registered in your wiiv account to securely reset your credentials. Simply follow the on-screen steps to regain access to your account.

If you encounter any issues or receive an error message, please contact at 203-2222 or 460-7920, or email us at [email protected] for assistance.

We’d love for you to stay with us, but if you need to cancel, our call centre can help you.

You can initiate this process directly through the wiiv App by navigating to the “More” section and selecting “Delete my account.” Alternatively, our call center is available to assist you with the cancellation.

It is very important to be aware that once your account is permanently deleted, it is impossible to recover any data, including your personal information and accumulated points. Hence, this step is irreversible.

Your account is linked to your NIC and email address, so you cannot be a wiiv member without one. Even though you have provided your mobile number to receive SMSes, your email is our way of talking to you to tell you about any exclusive offers. We recommend signing up with a personal email address that’s not likely to change.
So please do update your contact details via “My Profile” in the wiiv App, or by getting in touch with us on 203-2222 or 460-7920, or by email on [email protected]. Don’t miss out on any of our special promotions exclusively for you, our wiiv members.

If you prefer not to receive marketing communications from wiiv, you can easily opt out in two ways:

– In Emails: Follow the unsubscribe instructions in any of our marketing emails.
– In the App: Go to ‘My Profile’ in the wiiv App and uncheck the option ‘I want to receive communications and offers from wiiv’.

Once you opt out, you will not receive promotional offers or updates about new rewards. However, you will still receive essential notifications about important program updates, like technical upgrades or points expiry, which are necessary for ongoing participation.

For more information on how we handle your data, please check our Data Privacy Policy.

We use your information to:
– Verify your identity and secure your account and points from unauthorized use.
– Personalize offers and improve the relevance of promotions from our partners tailored to your interests.
For detailed information on our data practices, please review our Data Privacy Policy.

Simply present your wiiv card (digital from the app or the physical card). Each partner offers different types of discounts, applicable on various products and services. Visit the ‘Partners’ or ‘Save’ pages accessible from the Home page of our wiiv App or website https://www.wiivrewards.com/wiiv-benefits to view the full details of how to receive your discounts.

Save partners offer guaranteed discounts available to wiiv members all year round.
From time to time, the same or other partners on the programme, may decide to further reward wiiv members with special deals on an adhoc basis.
All special deals will be communicated to members via email or sometimes SMS, so please make sure your details are always up to date and you have opted-in to receive marketing communications from wiiv. Update your details easily from the ‘My Profile’ page of the wiiv app.

wiiv members can benefit 10% discount on special monthly deals at Espace Maison through the Espace Maison CEM App. Learn about the deals in our monthly newsletter or Facebook and Instagram pages.
In order to benefit from Espace Maison as a partner, wiiv members must be a member of Espace Maison CEM and enter the secret wiiv code on their Espace Maison App.
Contact our support team at 203-2222 or 460-7920 for more information about the secret wiiv code.

No, you will need to swipe your Club Espace Maison (CEM) digital card on the CEM App.

Depending on the partner, it may take a maximum of 45 days for points to be officially added to your points balance.

If you think you are missing wiiv points earned with one of our partners, please check your transaction history on the wiiv App or contact our call centre at 203-2222 or 460-7920. We do not guarantee points can be allocated retrospectively, this will be handled on a case to case basis.

If you have not been using the wiiv programme for over 12 months, your account may have become inactive and you cannot claim any expired points.

When you return or exchange a product, the handling of your wiiv points depends on the specific partner’s return policy, which may vary. Generally:
– If you earned points on a product you return, those points may be deducted from your account when the refund is processed.
– If you used points to purchase a product you’re returning, the points used may be credited back to your account.
For detailed guidelines, please check our Terms and Conditions.

Yes, your points expire if you do not use your wiiv card to earn or redeem them at our EARN and ENJOY partners within a 12-month period. After 12 months of inactivity, your points will expire and your account, including all personal data, will be permanently deleted. This action is IRREVERSIBLE, and points cannot be reclaimed once lost.

There are 2 options when it comes to enjoying your wiiv points. Use your wiiv points at the following partners: Winners, MedActiv.
To use points on a purchase, simply present your wiiv card (physical or digital) or NIC to the cashier when making your purchases.

A minimum of 1 point is required before spending them at our ENJOY partners Winners and MedActiv, where you can use them to pay. 1 point = Rs 1.

Unfortunately, it is not possible for the moment. However, you can earn points.

1 point = 1 rupee

That’s not a problem! You can combine your wiiv points with other payment methods such as cash, debit card or credit card options to complete your purchase at our EARN partners. The minimum number of points you can use is just 1 point. Simply use your available points and cover the remaining balance with your preferred payment method, in accordance with specific partner payment conditions.

No, this is not possible. Your wiiv points are as good as cash because you can use them to pay towards your purchases at our partners Winners and MedActiv.

No, points cannot be shared to friends or family.

Your wiiv card and App is linked to your personal NIC, so only you can receive the rewards. Your friends and family can sign up themselves and earn their own rewards, as it is a free programme.

For redemptions of 200 points or more, you will receive a One-Time Password (OTP) via SMS. Present this OTP to the cashier to authorize the transaction. To ensure you receive the OTP, keep your mobile phone number updated in your wiiv account. You can update your contact details anytime through your profile on the wiiv app.

You can start earning points immediately once you have quick enrolled at Winners tills or registered either in-store or on the wiiv app.

You can earn points at the following earn partners: Winners, MedActiv, Eagle Insurance and Ala-lila.
Learn more about our partner benefits on our website or in your wiiv App.

Each of our ‘Earn Partners’ may differ when it comes to the amount of points you earn. You can earn:
Winners:
– 1 Point for every Rs 200 qualifying spend at any Winners stores, excluding products on promotion (that is products on which you receive an instant discount or bonus points) and excluding non-qualifying purchases;
– 5% in wiiv Points on all Leaderprice and Casino products, excluding products on promotion (that is products on which you receive an instant discount or bonus points);
– Exclusive bonus Points on a selection of hundreds of additional products every day;
– Scan to pay and earn 1 bonus Point on every Rs 200 spent digitally.
MedActiv:
– 1 wiiv point for every Rs 200 qualifying spend in store at all MedActiv stores.
Eagle Insurance:
– 2 wiiv points for every Rs 100 qualifying spend on insurance products registered directly with Eagle Insurance.
Ala-lila:
– 4 Points for every Rs 100 qualifying spend on rides booked through the Ala-lila App or website. Your wiiv ID must be correctly registered in your Ala-lila account.

Yes, this is possible exclusively at Eagle Insurance. When you purchase a home, car, motorcycle or boat insurance, wiiv points are awarded based on the insurance premium fee after any discounts are applied.

wiiv points typically appear in your account within 24 hours. However, the timing can vary depending on when we receive transaction details from our partners. Most points are credited within 24 to 72 hours, but it may take up to 45 days in some cases. To monitor your points, check your points activity regularly through the wiiv App.

In the event of a technical, system(s) or network failure, as well as system upgrades, wiiv points allocations and/or discounts will not be processed and/or issued retrospectively.
In some cases, partners will be able to allocate your earned points after your purchase if you are authenticated at the time of reconciliation on the system using your wiiv membership number, NIC or RP. However, it is at the wiiv partner’s discretion to issue any rewards retrospectively if transaction is processed offline.

Yes, below are the products excluded from earning wiiv points:
• Winners: tobacco, gas, prepaid mobile cards, dépôt (consignee), packaging, delivery charges;
• Eagle Insurance: medical, travel and commercial insurance policies.
wiiv may amend these products from time to time at our discretion.

Yes, below are the products excluded from earning wiiv points:
• Winners: Products on which you receive an instant discount or bonus points.
Note: MDD products are referred to as ‘House brand’ in the Transactions page of the wiiv App.

Yes, wiiv lets you earn rewards points even when you are already using existing points to spend on that transaction. You’ll earn points on your purchase as described in section 5.4, despite if you paid in Rupees or wiiv points.

Yes, you earn base wiiv points on the total amount of your purchases, including VAT. Please note that base points are not awarded on items bought with an instant discount or during a bonus points promotion or on non-qualifying purchases.
For more details on:
– How to earn wiiv points at Winners and other EARN partners, check Section 3.1.7 of our Terms and Conditions or our monthly promotional emails.
– Non-qualifying purchases, check Section 3.1.2 of our Terms and Conditions.

No, retaining your till receipts is not necessary for earning points, as all transactions are automatically recorded under your wiiv account. However, it is advisable to keep your receipts for potential item returns or to verify if you receive all your points. Please note, return and exchange policies are subject to each partner.

Should there be any discrepancies in points allocation, presenting your till receipt, which should include your wiiv card number, serves as documentation to address potential technical issues. Our team will take the necessary actions to ensure your points are correctly credited.

Yes, you can. The same earn rules apply as for any other Winners outlet.

Hello wiiver,

To access your wiiv card, follow these steps:

– Once logged into the wiiv app, click on ‘My Card’ in the bottom menu.
– Tap to flip the card and display your wiiv ID.

If you don’t have internet access at the moment, here’s what you can do:

– Turn off your phone’s Wi-Fi and mobile data.
– Reopen the wiiv app and click on ‘Offline Card’.
– This will allow you to access your offline digital wiiv card and present it at our partners, Winners and MedActiv.

Upon registration, you are assigned a digital membership number, accessible through the wiiv App. We no longer issue physical wiiv Cards as a standard practice; however, exceptions may be made under exceptional circumstances, as determined by the Program on a case-by-case basis.

If you don’t have a smartphone, you can still enjoy the advantages of the wiiv program at selected partners. Simply present your National ID Card (NIC) at the cashier to EARN and REDEEM points at Winners and MedActiv, and EARN points at Eagle Insurance. It’s crucial to ensure that your NIC is correctly registered with your wiiv account. For verification, please visit the consigne at any Winners outlet, or contact our support team at 203-2222 or 460-7920.

However, for access to benefits at our discount partners, a physical wiiv card is required. If you need a physical card, please make a special request by emailing us at [email protected] or calling us at the number above.

Feel free to visit any Winners consigne or our wiiv office at Caudan for assistance. Alternatively, you can call our support team at 203-2222 or 460-7920, and we will guide you through the process step-by-step.

To ensure the security of your wiiv account and points, immediately “freeze” your wiiv account to prevent unauthorized use. This can be done through the wiiv app or by contacting our support team at 203-2222 or 460-7920. It is important and it is your responsibility to protect your points as they hold value.

Upon freezing your account, please call us on 203-2222 or 460-7920 or email us at [email protected] to request for a new wiiv membership number. We will provide you with a new digital membership number. We no longer issue physical wiiv Cards; however, exceptions may be made under exceptional circumstances, as determined by the Program, on a case-by-case basis. If it is the second or more physical Card being requested for the same account, a fee of Rs 250 will be charged for each additional card issued.

Once your new membership is activated, you can continue to earn and redeem rewards using your National ID Card (NIC) or through the digital on the wiiv app or physical card.